The Cohesia team brings decades of customer contact analytics experience.

Cohesia solutions apply web, data mart, big data and mobile technologies to extend what you have already without the risks of wholesale change. Let us help you leverage your existing contact center technology to deliver a cohesive customer journey.

Cohesia University training courses are led by the same experienced team working day to day with the products and problems you face.

 

 

We can help

 

The long term winners will be those organisations making life easy for customers, and the service teams making it easy and fun for staff to deliver great experiences. Most existing contact analytics capabilities fall far short of enabling this. Let us help you leverage your existing contact center technology to deliver a cohesive customer journey.
Contact analytics accessed on the go,  in real time, 100% automated and affordable. Analytics should reach and engage agents to drive an analytic culture across the customer journey. Know what works, do what works.
 Our solutions use web, data mart, big data and mobile technologies to enable productivity and provide insight at each step of the customer journey and across all channels of customer contact.
Our subject matter experts have insight and passion that drives them to focus on whats important: your business outcomes . We want to help you find key insights, solve problems and enhance your own impact through knowledge and an analytics driven culture.

 

 

Create a Cohesive Customer Journey

 

 

What we do

Cohesia is the industry leader for hybrid data mart solutions providing advanced analytics and enabling you to deliver a Cohesive Customer Journey.

  • Professional Certification for Cisco Contact Centre
  • Cisco Finesse Widgets
  • Gamification for Agent Desktops
  • OmniChannel Real Time Data Mart
  • eGain VIM Semantic Model and VIM Mediator ETL Development
  • Contact Centre Reporting and Analytics
  • Moving beyond SQL with Complementary Architectures
  • Open Source Database Consultancy
  • Amazon Elastic Map Reduce and Lambda
  • Create a Lower Cost Private Cloud
  • Platform as a Service Option and Evaluations
  • Learning Solutions for Microsoft SQL Server
  • Learning Solutions for NoSQL databases
  • Microsoft Courses for Server and Cloud
  • Learning Courses in AWS toolkits
  • Learning Solutions for Developer and Programmer training

 

Contact Cohesia now