You are vested in keeping your tenants happy as a rental business owner. After all, satisfied tenants are more likely to renew their leases and recommend your property to others. About 43% of renters plan to move within the next year, so it is essential to keep your tenants content. This does not have to be difficult; with a little effort, you can make your tenants feel appreciated and create a better experience for them.
Here are a few tips on how to make your rental business tenants happy:
1. Be responsive to maintenance requests.
Any time a tenant submits a request, whether for a broken AC unit or a clogged sink, be sure to address it as soon as possible. The faster you resolve the issue, the happier your tenant will be. You can even go a step further by calling or emailing the tenant to let them know that their request has been received and is being taken care of.
Some landlords also like to give tenants a heads-up when someone is coming to the property for maintenance. This way, the tenant knows what to expect and can plan accordingly. Let them know when the maintenance worker will arrive and how long they should expect the work to take.
2. Keep the common areas clean.
Another way to create a better experience for your tenants is to keep the common areas clean and well-maintained. This includes the lobby, hallways, laundry room, and other shared spaces. A clean and welcoming environment will make your tenants feel more at home. You want them to be proud to live in your rental property.
Simple decorations can also go a long way in common areas. A few potted plants or some artwork can make a big difference. You can place a welcome doormat that tenants can use to wipe their feet before entering the building. Always make sure that the common areas are clean and inviting for your tenants.
3. Offer amenities that add value.
If your property has no amenities, now’s the time to add some. Renters look for common amenities, including fitness centers, laundry facilities, and swimming pools. Of course, not every property can offer these amenities, but even a few can make a big difference. By adding these features, you’ll not only make your tenants happier, but also increase the property’s resale value.
Some landlords also like to offer tenants discounts at local businesses. This is a great way to show your appreciation for their business. You can offer discounts on food, entertainment, and even transportation. If you want to stand out, you can provide custom amenities specific to your tenant’s needs.
4. Be available for questions and concerns
Tenants always have questions and concerns, so it’s essential to be available to address them. You can create a better experience for your tenants by being open and responsive to their inquiries. If you’re not available, they may feel like they’re not a priority to you. Don’t forget to return their calls and emails in a timely manner.
You can also set up a system where tenants can submit their questions and concerns online. This way, you can address them as soon as possible. Some landlords also like to create a FAQ section on their websites. This is a great way to provide tenants with the necessary information without waiting for a response.
5. Get to know your tenants
Finally, one of the best ways to make your rental business tenants happy is to get to know them. This doesn’t mean that you have to be best friends, but it’s always nice to put a face to a name. You can get to know your tenants by hosting events, such as a barbecue or holiday party. This is a great way to show your appreciation for their business.
You can also get to know your tenants by sending them a monthly newsletter. This is a great way to update them on what’s going on with the property and the business. It’s also a great way to show your appreciation for their tenancy. Always remember that your tenants are the key to your success. You’re sure to have a successful rental business by making them happy.
By following these tips, you can create a better experience for your rental business tenants and improve your chances of retaining them long-term. Going the extra mile for your tenants in today’s competitive market can make all the difference. Remember, your tenants are the key to your success. Show them that you appreciate their business, and they’ll be sure to stick around for years to come.